Toolie Merchant has both leadership experience and hands-on experience working with development teams, as evidenced by the following recommendations.
High-Level Leadership
I had the pleasure of working with Toolie on a sprawling, multi-region effort at our company, and her leadership was pivotal to the successful outcomes of the project. At critical junctures where despair was about to set in, it was the greatest relief to find that Toolie had anticipated some scenario, and already had the tools to allow a clean resolution and to enable progress in the project. I couldn’t imagine our success without Toolie.
K. Madden, Exec. Director of Media and Ecommerce
Toolie is amazing; she has a mastery of finding the right balance of working with people to get results, and being empathetic about competing priorities across teams and locations. She was instrumental in helping to pull together the practice and training for multiple teams, and providing ongoing reporting on progress for our multi-region effort. Toolie is smart, friendly, and strategic. She’s a ray of light, and any company would be lucky to have her on their side.
K. Johnson, Director of Content Marketing
I had the privilege of working with Toolie within our IT Organization during a major Agile transformation. She immediately distinguished herself through her servant-leadership style, deep Agile expertise, and focus on fostering psychological safety and team empowerment. Her ability to mentor Agile Leaders and lead organizational change made a lasting impact. Toolie is known for her emotional intelligence and team enablement. Her expertise in Scrum, Kanban, and Agile coaching positions her as a strategic partner in any digital transformation initiative.
L. Hyland, Aglie Leader in IT
Hands-On Expertise with Development Teams
Toolie is a transformational change agent who drives both Agile maturity growth and cultural evolution. I had the privilege of working with Toolie at SpaceCurve, an early innovator in real-time data streaming technologies. In this fast-paced Agile/Scrum environment, Toolie led critical initiatives in technical communications, developer onboarding, and stakeholder engagement for our 20-person engineering team. She built an internal developer enablement platform, produced scalable training resources, and collaborated directly with technology partners to enhance product adoption and user success. A key contributor to our go-to-market and cloud migration strategies, Toolie advised expanding from on-premises Linux deployment to cloud-based AWS infrastructure, accelerating our ability to scale operations and deliver customer value faster. She also successfully coordinated joint partnerships with AWS and Microsoft for our beta launch—demonstrating her strength in strategic collaboration, vendor management, and cross-functional leadership. Her expertise spans Scrum, Kanban, SAFe, Agile scaling, DevOps integration, and Agile product delivery, combined with a strong foundation in technical fluency and stakeholder facilitation. She fosters psychological safety, mentorship, and team empowerment, helping Agile teams overcome obstacles and achieve continuous delivery excellence. I recommend her with complete confidence.
J. Kmetz, Technical Communications Executive